Privacy Policy
We believe transparency builds trust. This policy explains how VoltiSpark collects, processes, and protects your personal information when you interact with our cryptocurrency and blockchain educational platform.
Operating from Taiwan, we comply with local data protection regulations while maintaining international standards. You have control over your data, and we're committed to respecting your privacy choices.
Information We Collect
Information You Provide Directly
When you register for courses, contact us, or participate in our educational programs, we collect information you choose to share. This includes your name, email address, phone number, and educational background. For program enrollments scheduled for late 2025 and early 2026, we may request additional academic or professional details to tailor the learning experience.
- Account registration details including name and contact information
- Educational background and professional experience relevant to blockchain learning
- Communication preferences and course interests
- Payment information processed through secure third-party providers
- Feedback, questions, and correspondence you send to us
Automatically Collected Information
Our platform automatically gathers technical data to improve functionality and security. This happens through standard web technologies that track how visitors interact with our site. We use this information to identify technical issues, understand which content resonates with learners, and prevent unauthorized access.
- Device information including browser type, operating system, and screen resolution
- IP address and general location data (city and country level)
- Pages visited, time spent on sections, and navigation patterns
- Referral sources showing how you found our website
- Performance data to optimize loading speeds and user experience
How We Use Your Information
Your data serves specific purposes that directly benefit your educational experience. We don't collect information just to have it sitting in a database. Everything we gather has a practical application.
- Educational Services: Managing course enrollments, delivering learning materials, tracking progress, and providing personalized support throughout your blockchain education journey.
- Communication: Sending course updates, program announcements, technical notifications, and responding to your inquiries about our cryptocurrency educational offerings.
- Platform Improvement: Analyzing usage patterns to enhance content quality, fix technical issues, and develop new features based on learner needs.
- Security Protection: Detecting fraudulent activity, preventing unauthorized access, and maintaining the integrity of our educational platform.
- Legal Compliance: Meeting regulatory requirements in Taiwan and maintaining records as required by educational standards and financial regulations.
Marketing Communications: We may send information about upcoming programs, blockchain industry insights, and educational opportunities. You can opt out anytime through the unsubscribe link in emails or by contacting us directly. We respect your inbox and won't bombard you with daily messages.
Data Sharing and Disclosure
We don't sell your personal information. Period. But running an educational platform requires working with trusted partners who help us deliver services. Here's who might access your data and why.
| Recipient Type | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Handling course enrollment payments securely | Transaction details, billing information |
| Email Service Providers | Delivering course materials and communications | Email address, name, communication preferences |
| Analytics Platforms | Understanding website usage and improving content | Anonymized browsing data, demographics |
| Educational Technology Partners | Providing learning management systems and tools | Account information, progress tracking data |
| Cloud Storage Providers | Securely storing course materials and records | All platform data in encrypted format |
All third-party service providers sign contracts requiring them to protect your data and use it only for specified purposes. We conduct regular reviews to ensure they maintain appropriate security standards.
Legal Disclosures
Sometimes we're legally required to share information. This happens when Taiwan authorities request data through proper legal channels, when protecting someone's safety, or when defending our legal rights. We'll notify you about such requests unless prohibited by law.
Your Privacy Rights
You control your personal information. Taiwan law and our commitment to transparency give you several rights regarding data we hold about you.
Access Your Data
Request a copy of all personal information we've collected about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
Update or fix incorrect information in your account. You can do this directly through your dashboard or by contacting us.
Delete Your Account
Request complete deletion of your personal data. We'll remove everything except what we're legally required to retain.
Restrict Processing
Limit how we use your information while maintaining your account. This option works when you're disputing data accuracy.
Data Portability
Receive your data in a machine-readable format to transfer to another service provider if you choose to leave our platform.
Withdraw Consent
Revoke permission for processing activities based on consent. This doesn't affect the legality of processing before withdrawal.
Exercising Your Rights: Send requests to contact@voltispark.com with "Privacy Request" in the subject line. Include your full name and account email. We'll respond within 30 days and may need to verify your identity before processing sensitive requests.
Data Security and Protection
Protecting your information is not optional for us. We implement multiple layers of security to prevent unauthorized access, data breaches, and information misuse.
Technical Safeguards
- End-to-end encryption for sensitive data transmission using industry-standard protocols
- Secure servers located in certified data centers with physical access controls
- Regular security audits and vulnerability assessments conducted quarterly
- Automated backup systems with encrypted storage and disaster recovery procedures
- Multi-factor authentication requirements for administrative access
- Network monitoring and intrusion detection systems running continuously
Organizational Measures
Our team receives regular training on data protection practices. Access to personal information is restricted to employees who need it for their job responsibilities. We maintain detailed logs of who accesses what data and when.
While we implement strong security measures, no system is completely invulnerable. If a data breach occurs affecting your information, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking to address it.
Data Retention
We keep your information only as long as necessary for providing educational services, meeting legal obligations, and resolving disputes. Different types of data have different retention periods.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account plus 2 years | Providing ongoing services and support |
| Course Enrollment Records | 7 years after course completion | Educational record-keeping and certification verification |
| Financial Transactions | 10 years from transaction date | Taiwan tax law and financial regulations |
| Marketing Communications | Until you unsubscribe or 3 years of inactivity | Providing relevant updates and opportunities |
| Website Analytics | 26 months maximum | Understanding platform usage and improvements |
After retention periods expire, we securely delete or anonymize your information so it can no longer identify you personally. Anonymized data may be retained indefinitely for statistical analysis and research purposes.
International Data Transfers
Our primary servers are located in Taiwan, but some service providers we work with operate globally. This means your information might be processed in countries with different data protection laws than Taiwan.
When transferring data internationally, we ensure appropriate safeguards exist through standard contractual clauses, adequacy decisions, or other legally approved mechanisms. We only work with providers in jurisdictions recognized for maintaining adequate data protection standards.
For learners accessing our platform from outside Taiwan, your information will be transferred to and processed in Taiwan where our primary operations are based. By using our services, you acknowledge and consent to this transfer.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies to make our platform work properly and understand how people use it. You have control over these technologies.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality like maintaining your login session and security features. These can't be disabled without breaking the site.
- Performance Cookies: Help us understand which pages are popular, where people spend time, and what technical issues occur. This data is aggregated and anonymous.
- Functionality Cookies: Remember your preferences like language settings, font size, and customization choices to improve your experience.
- Analytics Cookies: Track how visitors find and navigate our site so we can improve content and structure based on actual usage patterns.
Most browsers let you control cookies through settings. You can block or delete cookies, though this may affect platform functionality. Mobile devices have similar controls in their privacy settings.
Children's Privacy
Our cryptocurrency and blockchain educational programs are designed for adults. We don't knowingly collect information from anyone under 18 years old. If you're under 18, please don't register for courses or provide personal information without parental consent.
Parents who discover their child has provided us with personal information should contact us immediately. We'll delete such information from our systems within 48 hours of verification.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or platform features. When significant changes occur, we'll notify you through email or a prominent notice on our website at least 30 days before new terms take effect.
The "Last Updated" date at the top of this page shows when we last modified the policy. We recommend reviewing it periodically, especially before enrolling in new programs scheduled for late 2025 and 2026.
Continued use of our platform after policy changes means you accept the updated terms. If you disagree with modifications, you can close your account and stop using our services.
Taiwan-Specific Provisions
As a Taiwan-based educational provider, we comply with the Personal Data Protection Act and regulations set by the National Development Council. You have additional rights under Taiwan law including the right to file complaints with relevant authorities if you believe we've mishandled your data.
For disputes related to privacy practices, Taiwan courts have jurisdiction. However, we prefer resolving issues directly through communication before formal legal processes become necessary.
Questions About Your Privacy?
We're here to answer concerns about how we handle your information.
Email: contact@voltispark.com
Phone: +886932932810
Address: No. 13, Alley 19, Lane 20, Daming St
Banqiao District, New Taipei City
Taiwan 22060
We typically respond to privacy inquiries within 3 business days.